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faq

  • Candle Safety and Care Tips
    Candles make a great addition to any home but they can also be a fire hazard if used incorrectly. Here are some safety tips to keep in mind. It's important to never leave a burning candle unattended. Always extinguish candles before leaving a room or going to bed. Never burn a candle on or near anything that can catch fire (curtains, books, bedding, etc), place candles on a stable heat resistant surface as vessels can become hot when in use, this will prevent damage and risk of injury. It's advised that you avoid burning candles for more than 4 hours at a time, and to never burn a candle with less than 1cm of wax at the base. Candle jars can become hot and remain hot after burning, so it's important to allow the wax to completely cool before handling/moving. If you didn't already know, there is in fact a correct way to burn your candles and we've put together a list of things we think you should know to care for your candles. Its important that you light your candle in a ventilated room away from drafts or fans, as this can cause sooting (black marks on the inside of your candle jar), uneven burning or rapid burning. Candle wax has a memory, this means your candle remembers where it was burnt up to on its first burn and after this it will only ever burn up to the last point it was extinguished. So on your first burn its important that you allow your candle to form a full wax pool, this will prevent tunnelling in future. Always trim your candle wick to 1/4 inch or 5mm after every burn as this allows the flame to burn brighter and your candle will last longer. We recommend using a wick trimmer to trim your wicks as they are specially designed to catch wick trimmings to keep your candles clear of debris but for more information about the benefits of using a wick trimmer, check out our blog post 'Are Wick Trimmers Worth It?' Keep candles out of reach of children and pets to prevent accidents and risk of injury. To extinguish, avoid blowing out your candles as this can actually cause your candles to form an uneven wax pool causing them to tunnel so we recommend using a Candle Snuffer also known as a Wick Snuffer to extinguish your candles. These are designed to quickly extinguish your candles and minimise the amount of smoke produced.
  • How To Use A Wick Trimmer
    Using a wick trimmer is easy, you use them just like you would a pair of scissors with one key difference. Place the bottom of the trimmer flush with the surface of the candle, lean the trimmer toward you so the plate/base of the trimmer is pointing up at a 45 degree angle, leaving roughly 1/4 inches of wick remaining to avoid an uneven burn. Only trim your wicks when the candle has been extinguished and is at room temperature.
  • How long will my candle burn?
    Each of our candles burn for a varying length of time depending on scent and how they're cared for. However, we provide an estimated burn time for each of our candles, see below: 8oz Candle Jar - 55 hours 12oz Candle Jar - 80 hours 16oz Candle Jar - 120 hours To help you choose the correct sized candle for your living space, we recommend reading our soy candle size buying guide
  • Do you offer product samples?
    Yes, you can purchase individual mini melts or our candle sample box, which includes x5 assorted 2oz soy candles. We also include a free wax melt sample in parcels when possible.
  • Can I Choose The Scents In My Sample Box?
    Sample Boxes are pre-packed with a carefully selected range of scents to allow you to truly explore everything from the sweet delights of rhubarb and custard down to the deep woody aroma of rose and oud. This is where you find your ideal scent!
  • What Size Candles Are Included In The Sample Box?
    Each Sample Box contains x5 2oz soy candles with an Avg Burn Time of 6 Hours.
  • Can I have My Used Candle Jars Refilled?
    To reduce waste, we encourage our customers to reuse their candle jars, which is why we offer an optional candle refill service. For more information visit our Candle Refill Page
  • How Do I Use Wax Melts
    Review safety instructions listed on Home Jewels Co Wax Melt packaging. Remove Packaging and break off 1-2 wax melt cubes Place wax melt cubes on to well of the ceramic or electric wax warmer Light tea light and insert into ceramic wax melt warmer or turn on Allow wax melt cubes to melt fully and enjoy our wonderfully indulgent fragrances When the tea light goes out, the wax melt pool will cool and solidify; which can be remelted until the fragrance fades.
  • Where Are Your Candles Made?
    Home Jewels Co soy candles and scented wax melts are handmade in the UK using eco friendly soy wax, essential oils and high quality phthalate free fragrance oils.
  • When Will Items Be Restocked?
    We work hard to keep our stock regularly updated but if you are waiting on something in particular, all our products have an email alert 'Notify Me When Available' which will allow you to receive an email as soon as the product has been restocked.
  • What Courier Service Do You Use?
    For standard delivery we use Royal Mail Tracked 24 and Evri for Next Day Delivery and full tracking information will be provided via email and if a mobile number is provided during check out you will also receive text updates from the courier. The couriers we use for international deliveries may vary depending on customer location but typically we use UPS. Home Jewels Co relocated to Ipswich, Suffolk in 2021 so if you live locally you will have the opportunity to meet the owner and maker as she will deliver your parcel direct to your front door.
  • Can I Return My Order
    We of course work hard to ensure you are happy with your order, but if not you can of course return any item within our returns period. Provided the products are returned in perfect unused condition. Please note we don't offer free returns, for more information, see our Shipping & Returns page for more info.
  • What Do I Do If I'm Missing an Item or An Item Arrives Damaged?
    If you have received an order that's missing an item, please contact us as soon as possible by email (homejewelsco@gmail.com) or via our Contact Us page , including your order number for reference and we will do everything we can to get the missing item to you as quickly as possible. If you've received your order and something has been damaged during delivery, please let us know straight away by email (homejewelsco@gmail.com) or via our Contact Us page and include a photo of the damage and your order number for reference and we will arrange replacements or a refund, depending on the situation and what you would prefer.
  • Can I Amend My Order?
    We aim to dispatch orders within 1-3 days of purchase so if you need to make changes to your order we would ask that you call 07875636830 or submit an email to homejewelsco@gmail.com to submit your request. If you call, you will be asked a few security questions before we can make any changes to your order and if the request has been submitted via email, you will need to provide your order number. We cannot guarantee we will be able to make the changes to your order but we will do our best to accommodate your request where possible.
  • How Do I Send Multiple Gifts?
    To send multiple gifts, you will need to place a separate order for each gift as our system will not allow you to enter multiple delivery addresses.
  • Are Your Packing Materials Recyclable?
    Your products will arrive in a recyclable box and are protected with recycled shredded card, a recyclable and biodegradable material. Everything is sealed with a recyclable kraft paper tape.
  • What Payment Methods Do You Accept?
    We accept all major credit cards (including pre-paid cards), Apple Pay and Google Pay, PayPal, Clearpay and Klarna
  • How Does Clearpay Work?
  • How Does Klarna Work?
    Klarna available at checkout - For Klarna’s UK specific Terms and Conditions please visit: https://www.klarna.com/uk/terms-and-conditions/
  • How Do Recipients Receive /Redeem Their EGift Cards?
    An email will be sent to the recipient with the subject line "You Just Got A Gift Card From X" (with the relevant name. Their unique EGift Card code will appear in the email. The E-Gift card can be redeemed by the recipient visiting Home Jewels Co and selecting an item/s to purchase. During payment, they must select the 'Redeem A Gift Card' option and enter their unique gift card code.
  • How Do I Check My Gift Card Balance?
    Currently, it's not possible for recipients to check their gift card balance but we are working on providing this service.
  • Where can I read customer reviews?
    You can read Home Jewels Co customer reviews on Trustpilot!
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